Privacy Policy

Welcome to Travel Centre's official Privacy Policy page. In this page, and any other page that revolves around the company's policies - "we", "us", "operator" and "our" / "our website" refers to Travel Centre, and "you", "participant", "passenger", "guest", "client" and "your" refers to you, the user of our website.

To help understand and bring the best version of your holiday to life, we need to ask you for personal information (applies to all scenarios, especially where our bespoke services are requested). However, we understand the importance of keeping your personal information under wraps. Therefore, we'll always be open with you about how we collect & maintain all of your personal data.

How we share your personal information

We will always ask for your personal information either directly or with your permission, and collect it by tracking how you use our website. We assure you that we will not share any of this information with third parties for commercial/marketing activities.

Safeguarding your information

We firmly ensure that we keep your personal data secured. In addition, we only keep it for a limited and appropriate amount of time. If you would like to stop receiving emails or newsletters from Travel Centre, you may click 'unsubscribe'.

Changes to our privacy policy

Travel Centre reserves all rights to review, correct and change our privacy policy from time to time. If we do this, we will let you know by email. However, if you choose not to receive any of our emails, you will be responsible for keeping up to date with our privacy policy changes.

Our privacy policy

At Travel Centre, we are strongly committed to protecting and respecting your private information, while striving to provide the best possible user experience. We work incredibly hard to keep your data safeguarded & regularly make rounds to ensure that our services are safe and usable for everyone. We also follow strict security procedures in determining how personal data is stored, used and who sees it to help prevent any unauthorized person or party from getting access to it.

Travel Centre's privacy policy (and any other documents mentioned on this site) gives a thorough look into the process & usage of private data about our customers, potential clients & customers, website visitors and users of our website.

We heavily encourage you to read this privacy policy to understand our business's practices regarding your data and how we will treat it.

Personal information we collect, usage and our lawful basis for processing it
We may/will collect various types of personal information about you. Details of this information - together with a glance of how we use it are set out below.

Inquiries and bookings

We will request private information from you when you leave an inquiry or request a quote from us. This will mainly include your name and contact information, the destinations and countries that you are keen on visiting, and any other additional details of your holiday plan that you may want to give to us. We will also collect information about the best time to contact you via call or message.

We will also use this information to provide you with the accurate information you have requested. Our agents will also collect personal information from you when you make a booking through us.

Please keep in mind that we have a legitimate interest in using your information in a way that helps us understand and plan your holiday. Your personal data will help us contact you at the most appropriate and efficient time to do this.

If you're interested in booking a vacation with us, we will ask you to provide specific details about your arrangements. This is likely to include passport details, travel insurance arrangements, emergency contacts, special requirements, other preferences and visa requirements. Please note that this will also include details of any other family or friends who will join you on the trip you book with us.

We will use this information to help us organize your trip, make bookings on your behalf and ensure that you (and any other friends or family accompanying you) receive the products and services set out in your itinerary.

We collect this information to fulfill our contract with you and provide you with the quality of service we strive to deliver.

Where you are a regular customer, we may retain some of this personal information to use when you next book with us as we have a legitimate interest in improving our customer journey and ensuring we look after our regular customers.

Marketing & technical information

From the personal data you give us with consent, we may send you relevant newsletter offers and news about our products and services.

When you book or register with us, we will give you an option to receive marketing communications. You may easily change your marketing preferences online, over the phone with one of our agents or by using the 'unsubscribe' link in our emails. Of course, the choice is yours - but if you unsubscribe or say you do not want to receive our emails, then you will miss out on receiving discounts, special sales and other promotions that may be of interest to you.

We will also collect relevant technical information about you when you make use of our website. This information will include (but is not limited to) the internet domain in use, IP address, browser version & type, the operating system in use, the screen resolution of your device and the platform you are using.

We use this information for site management and security purposes (such as troubleshooting and testing) and to improve our website. We do not try to identify individual users or their usage habits from this data. Raw data logs are retained temporarily as required for security and site management purposes only.

Information collected for business purposes

We may also request specific information that is considered to be sensitive. Namely specific details about health conditions, access requirements and dietary requirements, disabilities and other data of this sort. We only do so to ensure that your trip meets all of your needs and keeps you safe during your trip. We may need to ask for your explicit consent to process this information.

Please keep in mind that this applies to family or friends accompanying you on this trip. Therefore, we will confirm that you have obtained consent from the relevant people to give us this information. You may even give our contact details so that they can contact us regarding the subject. Please also let us know if these third parties would like to talk to us regarding the data we collect.

How we share your information

To make sure that we run our business efficiently, and to make sure that you get the service that you expect, we will need to share your personal information, from time to time, as necessary, with the following third parties:

• Members of our group, which means our subsidiaries, our ultimate holding companies and their subsidiaries as we share operations with some members of our group.
• Selected trusted third-party business partners (such as the local businesses we partner within the locations our customers travel to) and service providers to perform services related to the contracts we enter into with you.
• Any other third parties if this is necessary to protect our or your rights, property, or safety and/or those of others.
• We do not share your personal information with third parties for them to use to send you marketing information or for those third parties to use your information for their own purposes.

Automated decisions

In performing certain functions, we are dependent on technology that makes automated decisions based on the criteria that is determined to be appropriate and the personal data that we collect about you when you make an inquiry or request a quote from us. We rigorously check our software to improve the accuracy of these decisions and to prevent unintended bias.

Transfer of personal information

When you book a vacation with us, we will need to provide local accommodation and other service providers access to your personal data. In other cases, we might also need to share your information with an overseas service provider, such as our partners who will host you during a cruise or a safari holiday or a train journey.

When we are in the position to share your information with a third party, we will make sure that we take the steps necessary to protect your data as required by applicable laws. For example, we may need the overseas recipient to enter into particular contract terms, or we will make sure that the information that we give to them will be limited to what is needed to perform our contract with you.

Security of personal information

At Travel Centre we assure you that we take the security of your data incredibly seriously. We have introduced several physical, technical, operational and administrative measures, strategies, and measures to protect the privacy of the information we collect about you. Please rest assured that we will keep your information safe from unauthorized access and keep our efforts under review to ensure that the specific implementations are appropriate.

Your rights to your information

You have many rights concerning the data we hold about you. You may use these rights by getting in contact with us. (please refer to the 'contact and complaints' segment)

Here is an overview of your rights.

Access: We will confirm whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal data and the other details to which you are entitled.

Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including providing a supplementary statement) that we hold about you. Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a particular way, that is likely to cause you or any third parties unwarranted damage or distress.

Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.

Restriction: We will restrict the processing of your personal information in certain circumstances if you ask us to do so.

Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine-readable format.

Objection (including objection to direct marketing): We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

Automated decisions: We will respect your rights to require us not to carry out decisions based solely on automated processing, including profiling, which produces legal or similarly significant effects on you.